Work Experience
2017 – Present
Chief Technical Officer
CiTYCOM Network — ISP & Telecommunications
- Led a team of network engineers operating a 20 Gbps+ backbone, maintaining 99.9% uptime across the metropolitan service area.
- Spearheaded the design and deployment of a city-wide FTTH (Fiber-to-the-Home) network, expanding subscriber coverage by over 300%.
- Architected scalable LAN/WAN infrastructure using BGP, OSPF, and MPLS, reducing average latency by 35% across edge nodes.
- Established disaster recovery protocols and hardened network perimeters, cutting security incidents by 60% year-over-year.
- Represented the organization at ISPAB & BTRC regulatory forums, negotiating vendor partnerships that reduced procurement costs by 20%.
2014 – 2017
System Administrator
Honest Networks · Fast Systems
- Engineered and maintained 50+ Linux-based production servers (CentOS, Ubuntu, Debian) with automated provisioning via Ansible, reducing deployment time by 40%.
- Deployed a comprehensive network monitoring stack (Zabbix, Grafana, Prometheus), enabling proactive issue resolution and reducing MTTR by 45%.
- Built CI/CD pipelines and automated mission-critical deployments across cloud infrastructure, achieving zero-downtime releases.
- Implemented centralized log management and security auditing, improving compliance readiness and accelerating incident forensics.
2011 – 2014
Full Stack Developer
- Delivered 15+ full-stack web applications for SME clients using PHP, JavaScript, MySQL, and modern MVC frameworks.
- Managed end-to-end project delivery for international clients, consistently meeting deadlines and achieving a 90%+ client satisfaction rate.
- Introduced version control (Git), automated testing, and containerized development environments, improving team velocity by 25%.
Skills
Networking & Protocols
Systems & Automation
Monitoring & Security
Leadership & Operations
- NOC team leadership — directing engineers across a 20 Gbps+ ISP backbone with 99.9% SLA.
- Vendor & stakeholder management — negotiating contracts, evaluating solutions, and driving cost reductions.
- Incident command — leading rapid-response efforts during critical outages with structured post-mortems.
- Open-source contributor on GitHub — active in community-driven networking and DevOps tooling.
Languages
| Language | Listening | Reading | Spoken Interaction | Spoken Production | Writing |
|---|---|---|---|---|---|
| Bengali | Native | Native | Native | Native | Native |
| English | Proficient | Proficient | Intermediate | Intermediate | Advanced |